Frequently Asked Questions
Where do you ship your products?
Our motto is: we ship our products wherever bikes can be ridden - from Alaska to Australia. Shipping costs will be calculated during checkout.
How long does it take to receive my order?
It depends on where you are. Orders are typically processed in a few business days and when they ship you will receive a confirmation email with your tracking info. Actual delivery times are dependant on your national postal service:
Europe (ex UK): 1 - 2 weeks
United Kingdom: 2 - 4 weeks
North America: 2 - 4 weeks
Rest of the world: 2 - 5 weeks
Which shipping courier do you use?
We ship our products using national postal services, with track & trace included. That means the last portion of delivery is handled by your local postal service. You can track the status of your package with the tracking code provided in the confirmation email.
How difficult is the repair process?
Performing a high-quality repair requires no training or previous experience. It is as easy as applying nail polish. We have developed a step-by-step tutorial in 6 languages to guide you through the process and achieve the best possible repair.
You can find the tutorial here: tutorial
Can I return my order?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.